How to access microsoft exchange server activesync web administration tool

We need to verify that the Exchange server received the request and determine if the server sent any response. This sends the ActiveSync mailbox log to the specified email address.

Analyze the results for this query by searching for any value in the Status or Error columns. Also look for any HTTP status codes that do not equal This error is reporting that the user has exceeded their mailbox quota and cannot send any messages.

To resolve this issue, either increase the user's mailbox storage quota or inform the user to reduce their mailbox size. This error is reporting that the user attempted to send a message without any recipients.

The device should not allow this behavior. The user should attempt to send the message again. Check the Mailbox server event log for any errors or warnings at the time of this message submission. Before we begin troubleshooting, we need to know if the issue can be reproduced on the device.

We need to determine the UID for the appointment within the mailbox before we search the mailbox log. Select the appointment within the table, then right-click on the tag 0x and select Edit property. Copy the Binary value this will be used to search for the UID in the mailbox log. The first step we will take is to look at the mailbox log and check if the appointment was captured.

Now that we know we have the appointment within our mailbox log, we need to track the actions taken against the appointment. Review the results and analyze the log entries. Check the logs and look for either RequestBody or ResponseBody. We verified that one or more actions were taken against the appointment within the mailbox log. The end result of the appointment is dependent on the final action. The following describes the expected status of the appointment based on that action:.

We expect the device to send requests related to this appointment. Select requests where the Body column has a value and the HTTP response values that do not equal We need to verify that the actions taken against the appointment within Fiddler trace align with the mailbox log.

The final action should match the mailbox log action found earlier. The ActiveSync traffic for this appointment does not result in the appointment being in the correct state on the device. Now we need to review the mailbox log further for issues with ActiveSync requests for the Calendar folder. Check the Status column for the response and if the value does not equal 1 , review the ActiveSync protocol document for more information on the status code.

Based on the results of the mailbox log, the client did not encounter any errors with ActiveSync traffic between the client and Exchange. Next we need to verify that all of the requests from the device did not encounter an error. We need to determine if the requests from this ActiveSync client encountered any issues while being processed on the Client Access Server.

Unfortunately, the review of the IIS logs does not show us any identifier for the appointment in question. Your best effort will be locating a request within the IIS logs around the time the last appointment change occurred.

The previous steps taken help to identify why the issue occurred with the appointment. The ActiveSync client may not have the appointment in the correct state. To resolve this issue, remove the Calendar from the list of folders to synchronize, wait approximately five minutes, and then add the Calendar to the list of folders to synchronize. To determine why the device sent a SyncKey of 0, analyze the device activity prior to the resync request. Analyze the results for this query by locating the request where the value in the SyncKey column is 0.

Example : In the above image, there are multiple Sync requests prior to the request containing the SyncKey value of 0. There is a known issue where multiple HTTP responses will cause a device to resync. Once failed request tracing has been enabled, reproduce the connection issue by attempting another Sync on the device. To resolve this issue, review the failed request tracing logs to determine the cause.

Here is an example set of logs and the request summary gives basic information on the error:. Then when reviewing the Compact View tab, additional details including the username supplied are available. To determine if a previous request caused the device to send the SyncKey value of 0, review the results from the previous query.

Analyze the results for this query by referencing the Status response with the device Cmd. Use the ActiveSync protocol documentation as a reference. For example, any Ping request that results in a status greater than 2 is an error and should be investigated further. Any Sync request that results in a status greater than 1 is an error and should be investigated further.

These results show that a Ping command resulted in a status code of 3. Using the ActiveSync protocol document, this error is caused by the request sent by the device. The device should send another Ping request. The results also show a Sync command that received a response with a status code of 4. Once again, this error is caused by the request sent by the device.

Download and install Fiddler onto a workstation. Go to the Connections tab and select Allow remote computers to connect , select OK to any prompt. Select the File menu and select Capture Traffic to stop the trace.

The Fiddler trace shows the ActiveSync device did not receive a successful response from its destination. Further analysis of the trace is required to determine where the response originated. Currently the device is not receiving new messages and there is an error message in the upper right-hand corner stating the mailbox is unavailable:. Analysis of the HTTP response show an internal server error and the details of the error give an indication to the issue.

In this example, all of the servers in the TMG server farm were drained so TMG had no available destination for the request. To determine if devices are sending the same SyncKey to Exchange for the same folder, run the Log Parser query associated with this issue. Are there any devices sending the same SyncKey multiple times for the same folder?

To determine if the client should be sending the same SyncKey, check the status code in the ActiveSync response. Are there any requests where the Status value does not equal 1? To determine if ActiveSync requests are causing resource consumption, run the associated Log Parser query. Select the exclamation point icon to execute the query.

Remove the current ActiveSync profile for the mailbox following the device guidelines. Create an ActiveSync profile for the mailbox following the device guidelines. To resolve this issue, review the mailbox log after attempting another Sync request. To determine if devices are generating errors, run the associated Log Parser query. To determine if one or more users are contributing to the performance issue, run the associated Log Parser query to identify these users.

These results must be analyzed to determine what type of traffic users are sending to the Exchange server s. To determine device traffic, analyze the device activity using the associated Log Parser query.

To determine if the Exchange server s are experiencing performance issue, capture performance data from each of the Exchange servers. To resolve this issue, analyze the performance data and address any issues found.

To determine if these errors are causing a performance issue, run a Log Parser query for these errors. Analyze the results for this query and try to determine the cause of the error. Here we would want to investigate network connectivity issues between the two sites. To disable file level anti-virus, follow the steps from How to temporarily deactivate the kernel mode filter driver in Windows.

Skip to main content. Virtual Directory Management. Certificate procedures in Exchange Server. The Setup tab allows you to run the Hybrid Configuration Wizard or modify the settings of your existing hybrid deployment. When you click most tabs, you'll see a toolbar.

The toolbar has icons that perform specific actions. The following table describes the most common icons and their actions. To see the action that's associated with an icon the icon's title , simply hover over the icon. Tabs that contain many objects display those objects in a list view. The viewable limit in the EAC list view is approximately 20, objects. Paging is included so you can skip to the results that you want to see.

In the Recipients list view, you can also configure page size and export the data to a CSV file. When you select an object from the list view, more information about that object is displayed in the details pane.

For some object types, the details pane includes quick management tasks. Some object types also allow you to bulk edit multiple objects in the details pane. You can select multiple objects in the list view by selecting an object, holding the Shift key, and selecting an object farther down in the list, or by holding down the CTRL key as you select each object. If bulk edit is available for the object types that you selected, you'll see the available options in the details pane.

You can also use the notification viewer to opt-in to receive email notifications about these tasks. To show or hide the notification viewer, click the icon. Notifications are alerts that are sent to the arbitration mailbox named FederatedEmail. The EAC checks this mailbox for alerts every 30 seconds. Notifications remain in the arbitration mailbox until they are removed by the component that sent them, or until they expire they should be removed by the Managed Folder Assistant after 30 days.

You can also use the Get-Notification cmdlet in the Exchange Management Shell to view more details about notifications, and the Set-Notification cmdlet to request notification emails for future alerts. The Me tile allows you to sign out of the EAC and sign in as a different user by clicking on the drop-down menu that's next to your account name. Click the help icon to view the help content for the tab that you're currently on. If you click on the drop-down menu that's next to the help icon, you can perform the following additional actions:.

From here, you can globally turn off or turn on the Help bubble for all fields in the EAC. Performance console : The Performance console displays many counters that relate to the performance of the EAC.

Copyright and Privacy : Click these links to read the copyright and privacy information for Exchange Server. The levels of support for operating system and browser combinations that you can use to access the EAC are described in the following tables. Supported : All functionality and features are supported and have been fully tested.

Unsupported : The browser and operating system combination isn't supported, or hasn't been tested. For example, an older browser on a newer operating system, or vice-versa. Operating system and browser combinations that aren't listed are unsupported.

This includes iOS and Android. Skip to main content. This browser is no longer supported. Download Microsoft Edge More info. Contents Exit focus mode. NET Framework Version NET Version In event viewer I get waring and event typ Anyone seen this before? Folks, Below is what is the event viewer bar where I changed servername and user id.

Has anyone any ideas? NET 2. OnLoad EventArgs e at System. LoadRecursive at System. I'm trying this for the first time as well and got the exact same problem.

Did you ever resolve this? If so, what was the solution? Office Office Exchange Server.